Any Restaurant Managerô user in with 100 miles of Total Register Systems headquarters may use the information below to contact a support technician 24 hours a day:

(888) or 763-537-1906 ext 3 during normal hours
(888) or (763) 537-1906 ext 7 for after hour service

Email: service@trs-pos.com

Unless your business is currently enrolled in a Maintenance Plan, you will be asked to pay at the time of service so please have your credit card ready. Please note, however, that Total Register Systems will waive the hourly fees below if you opt to enroll in a Maintenance Plan when you place the service call:


Standard Service Fees

$125 /hr    -    for service calls placed between 9:00am and 5:00pm (M - F)

$187.50 /hr    -    for After-Hours Service


Cut Service Costs with a Service Plan

Total Register Systems provides a variety of service plans to fit every business and budget.  Contact us to find out which of the plans would best promote efficient operations and save service costs for your type of business. Click here to view the Different Maintenance Plan Options.

Most of our service plans include:

  • FREE Software Upgrades to new version releases.
  • Preventive Maintenance on system equipment & cabling
  • Software Support (phone support, software patches & data backups)
  • 24 x 7 Onsite Emergency Service
    (to correct equipment malfunction and/or failure, software glitches, etc)
  • Advanced Training Courses for new managers and other key hires
  • Business Consulting to help you cut costs and boost revenues via:
    • PCI Compliance Reviews
      (to ensure company procedures continue to comply with PABA standards)
    • Fraud Audits on excessive voids and over-rings
    • Menu Analysis & Engineering
      (to ensure items selling at high volume are priced to generate appropriate profit margins)
    • Marketing Campaign Alignments
      (to ensure new promotions & coupons are configured in and tracked by POS system and to take advantage of HTML email campaigns, etc